The legal guarantee of conformity
As the seller, we are responsible for any lack of conformity that exists when a piece is delivered and becomes apparent within 24 months. This right is given to consumers by law: articles 128 and following of the Italian Consumer Code (Codice del Consumo), which implement Directive (EU) 2019/771. It costs you nothing and does not depend on any other guarantee.
If a defect appears within one year of delivery, the law presumes it was already there, so you do not have to prove it.
What it covers
- Faults in the fabric or the making: seams that open, a zip or a button that fails under normal use, a print or a colour that comes off when washed as the care label says.
- A piece that is not what you ordered: wrong size, wrong colour, a different product.
- Damage that happened before delivery, including in transport.
What is normal wear
Clothes change with use. These are not defects: light pilling on knitwear and fleece (it comes off with a fabric shaver), the natural softening and slight fading of cotton over many washes, damage from washing or drying against the care label, and accidental damage such as tears, burns or stains.
How to make a claim
- Write to us with your order number, a short description and a photo of the whole piece plus one of the detail.
- We reply within two working days and tell you how to send the piece back. If the claim is covered, we pay the return shipping.
- We repair or replace the piece. If neither is possible within a reasonable time, or the defect is serious, you can choose a price reduction or a full refund.
Please tell us about a defect within two months of noticing it. The guarantee covers you whatever country in the EU you live in.
Changed your mind?
That is not a guarantee matter: you can return unworn pieces within days of delivery. See Returns & refunds.